Specialty Customer Service Supervisor at CVS Health in Orlando, FL

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Job Description
Responsible for the direct daily supervision of pharmacy service representatives (PSRs) personnel providing proactive
compliance and ordering calls for all medications dispensed by CVS Caremark Specialty Pharmacy Network. Supervised activities include those outlined in reporting employee essential duties and responsibilities. Critical responsibilities include
participation in the hiring process, provision of guidance and direction to staff, schedule preparation, and management, ensuring adherence to standard operating procedures, staff training, problem-solving and follow-up, performance monitoring and evaluation, including corrective action, and data gathering and report preparation.

Required Qualifications
Proficient computer skills with Windows working knowledge required.
Proficient in Microsoft Excel required.
Ability to work extended hours as business needs require.
1+ years of leadership experience.

Preferred Qualifications
Knowledge of Specialty Pharmacy highly preferred.
Prior call center experience.
Verint System experience
Bachelor's Degree, highly preferred.
Registered Florida Technician.

High School Education. Bachelor's Degree Preferred

Business Overview
It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

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