Front of House Lead (P/T Temp Casual), CPTN11040PARTS at College of DuPage in Glen Ellyn, IL

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Description

Act as front of house lead at the McAninch Arts Center entertainment events with the goal of ensuring a patron-centered focus.

  • Deliver a high standard of exceptional customer service to all patrons.
  • Assist with patron services, including but not limited to, seating, will-call, emergencies and overall comfort of patrons.
  • Supervise volunteer ticket takers and ushers.
  • Ensure that theatres, restrooms, lobby and all public spaces are clean, safe and welcoming. Communicate with custodial, grounds and engineering staff, as needed.
  • Enforce policies regarding use of cameras and recorders, food and beverages, access and seating.
  • Carry out established intermission procedures.
  • Provide prompt, professional and courteous responses to all patron concerns.
  • Adhere to all emergency procedures intended to ensure the safety and comfort of patrons.
  • Ensure the orderly exit of patrons and follow procedures for closing of house.
  • Ensure compliance with all ADA accessibility requirements.
  • In the absence of the Assistant Concessions Manager/House Assistant Manager, assure front of house responsibilities.
  • Other duties as required.

REQUIRED:

EXPERIENCE: Related customer/patron service or public relations experience. Proficiency in spoken and written English.

EDUCATION: No requirements

PREFERRED:

EDUCATION: CPR Certification

Considerable public contact, flexible hours, mostly evenings and weekends as performances are scheduled.

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